The cancellation policy for my public speaking courses
I think it's good ethical practice to offer a clear guarantee and clear cancellation policy before people book.
So below is my cancellation policy. I think it's clear but if you have any questions do come back to me. .
My cancellation policy
No charge
You can cancel or transfer to another course up to 14 clear days before hand with no charge at all and you will get a full refund. I won't charge you any admin fees or other fees.
Cancellation charges
However if you cancel 13 days before a course or if you don't turn up on the day I cannot offer a refund or transfer. So there will be NO REFUNDS and/or NO FREE transfers to other courses.
You are paying for that particular place on that course which won't be filled if you cancel at short notice. You not showing means that the group will be smaller and other people get less of a public speaking experience. When you buy a theatre ticket and you don't turn up that seat is empty. It's the same on my courses. And course bookings are the only money I get. So I'm sorry to say there are NO exceptions to this.
So please, please, please let me know as early as possible if it looks like you can't make the date so that I can do our very best to fill your place.
If I DO get a replacement, you can transfer to another course. But this can’t be guaranteed. You could always send a friend or another family member but tell me first!
Cancellation insurance
When you book it might be worth taking out a course cancellation insurance or checking with your home or travel insurance to see if you are covered in the event of a travel delay or travel failure, bereavement or illness of yours or a close relative if you cancel at short notice.
I feel mean when I don't refund you if you or your child are ill but I are a small business and my only money comes from course fees. So please insure yourself and tell me early if you can't make it. I will do our best to get a replacement for you but I can't guarantee I will get you one.
Course cancellation by me
Please be aware that I might have to cancel a course because of shortage of numbers, illness or other factors. Of course I will do my best not to do it. In fact it's really very rare. But it's worthwhile booking hotel rooms etc that can be cancelled. Please note that I'm not liable for additional expenses. If I have to cancel, you will be offered a course refund or to transfer to another course.